Privacy Policy

1. Who this policy covers

This policy applies to all personal information collected in written, electronic and oral communications with us, and online through the following sites and services (the “Sites” and “Services”), all owned and operated by GovDirections, LLC:

• GovDirections.com, including GovSchool (govdirections.com/govschool and GovSchool.com), GovReporter (govdirections.com/govreporter) and Agora by GovDirections (govdirections.com/agora), with its Buyer’s Desk and Supplier Directory (govdirections.com/directory);
• RFP Delivery by GovDirections (RFPdelivery.com) and the RFP Delivery API (api.rfpdelivery.com);
• the RFP Delivery by GovDirections mobile app for iPhone and Android;
• GovAdvice by GovDirections (GovAdvice.com);
• our email and text alerts, AI features, and professional services such as RFP writing and coaching; and
• any other site, app or tool that links to this Privacy Policy.

RFP Delivery by GovDirections, Agora by GovDirections and GovAdvice by GovDirections are brands of GovDirections, LLC. One company handles your information under this one policy, whichever Site you use.

2. Acceptance

Please read our User Agreement & Terms of Use carefully before using the Services. This Privacy Policy is part of that agreement. By creating an account on any of our Sites, or by otherwise accessing or using the Services, you consent to the data practices described here. If you do not agree, please stop using the Services.

3. Changes to this policy

We will notify you of material changes by posting the amended policy on the Services at least ten (10) days before the effective date. If you do not agree to the new terms, you may terminate your account by contacting us at [email protected] within that period, and you will not be bound by the amended terms. Otherwise, the new terms take effect after ten (10) days.

4. Information we collect

Personal information is information that identifies you or could reasonably be used to identify you, such as your name, email, phone number or address. Aggregated or anonymized information is not personal information. We may collect:

• Account information: email address, password and profile details you give us when you register on any Site or the app, send us messages or forms, or enter a drawing or giveaway.
• Optional profile and preference data: physical address, industries, states and keywords you want alerts for, business type, certifications and set-aside status, and the opportunities you are seeking. This is optional.
• Company information and capability statements: company name, website, UEI and CAGE codes, capabilities, past performance and the capability statement files you upload.
• Documents and content you give us: RFPs and other files you upload, proposal drafts, questions you ask our support chat or AI features, and messages sent through contact forms.
• Payment information: purchases and subscription status. Card payments are processed by Stripe; we do not see or store your full card number.
• Communications: emails, chats and calls with us, including audio recordings of calls where permitted by law.
• Device and usage information: browser type and version, operating system, IP address, device ID and type, pages viewed, searches, clicks, time on site, referring page and standard web log data.
• Mobile app information: device ID and type, notification settings and push tokens, app version, and your use of app features.
• SMS / text messaging: if you opt in to text alerts, your mobile number, used solely to send you those alerts.

5. Information from public sources & public supplier profiles

Public sources. We collect information about businesses and government agencies from public sources, including government procurement websites, SAM.gov registrations, USAspending.gov award records and company websites. We use it to list bids and awards, keep agency details current, set up starter alerts for members who have not chosen industries, and introduce our Services to businesses that may be interested. We do not look up private individuals or personal social media.

Agora by GovDirections Supplier Directory. If you are a member and give us a capability statement or company information, we may publish a public profile of your company at govdirections.com/directory. A profile can include company name, capabilities, certifications, UEI and CAGE codes, your capability statement file and logo, and federal award history from USAspending.gov. Profiles do not show personal phone numbers or personal email addresses. Some profiles may appear in search engines.

When a buyer or other visitor uses a profile’s contact form, we collect the sender’s name, email, organization and message, and forward them to the company. You can edit your profile from your account, or ask us to change or remove it at [email protected].

6. Cookies & tracking technologies

We use cookies, pixel tags (web beacons), local storage and similar technologies to keep you signed in, remember your settings, understand how people use the Services and measure our emails and advertising. Information collected can include pages visited, the date and time and length of your visit, IP address, and browser and operating system details.

• First-party cookies are set by us, including the cookie that keeps you signed in and, if you choose, remembers you for up to 30 days.
• Third-party cookies and tools are set by providers we use, such as Google Analytics (aggregate usage), Microsoft Clarity (how pages are used, including session replays) Google reCAPTCHA and Cloudflare Turnstile (to stop spam and automated sign-ups; Turnstile runs an invisible check on our sign-up and sign-in forms and is covered by Cloudflare’s Turnstile Privacy Addendum). We do not use Google Analytics to identify you personally. You may opt out via the Google Analytics Opt-out Browser Add-on.
• Partner referrals: if you arrive through a GovDirections partner’s link, we set our own cookie (kept up to 180 days) so that partner can be credited if you join. No outside referral-tracking company is involved.
• Email pixels in our emails tell us whether an email was opened and which links were clicked.
• Advertising: we use advertising providers, such as Microsoft Advertising, to show you ads about our Services on other sites and to measure whether those ads lead to sign-ups or purchases.

Your choices.

• Browser settings: you can disable or delete cookies in your browser; some parts of the Sites, such as signing in, may then not work. See allaboutcookies.org.
• Interest-based ads: opt out via aboutads.info or the Network Advertising Initiative.
• Mobile: adjust your device’s advertising ID settings under Privacy in your device Settings.

Do Not Track. Our Sites do not currently process Do Not Track signals, as no uniform standard has been adopted.

7. How we use information

• Provide the Services, your account and customer support, and respond to your requests;
• Send the bid alerts, emails, text messages and app notifications you have opted into;
• Match bids to your business, including with AI (see Section 8);
• Publish supplier profiles as described in Section 5;
• Process payments and manage subscriptions;
• Personalize, measure and improve our Services, content and advertising;
• Analyze usage and generate aggregate reports;
• Prevent fraud and automated abuse, and enforce our User Agreement;
• Contact you with relevant promotional information (you may opt out at any time); and
• Comply with legal obligations and resolve disputes.

8. AI processing by third-party providers

Some features use AI services from outside providers. When a feature needs AI, we send the provider only what that task needs, for example your question, the RFP you uploaded, or your company’s capabilities, and we use the answer to help you. These are all of the AI providers we use:

• We use these providers’ business (API) services. Under their terms, they do not train their models on information we send them.
• GovDirections does not sell or license your personal information to AI companies.
• Files you upload for RFP analysis are stored privately, and you can remove them at any time.
• AI can make mistakes. People on our team approve AI-drafted emails before they are sent, and AI never submits a bid or makes decisions about your account, billing or refunds.

If we add or change an AI provider, we will update this list. More detail is on our How GovDirections Uses AI page.

9. Email, text & app notifications

Alert and account emails are sent through our email providers, Mailchimp and its Mandrill transactional email service. Every marketing email includes an unsubscribe link, and you can change or turn off alerts in your account settings.

Text messages. If you opt in to text alerts, your mobile number is used solely to send those alerts. GovDirections does not share, sell or rent your mobile phone number or any personal information collected through SMS messaging with third parties for their marketing purposes. SMS opt-in data and consent will not be shared with any third parties.

App notifications. The mobile app sends push notifications only if you allow them; you can turn them off in your device settings.

10. Sharing with third parties

We share personal information only with people and companies that need it for a legitimate purpose:

• Service providers that operate or support the Services on our behalf under confidentiality obligations, such as hosting and security, payments (Stripe), email (Mandrill and Mailchimp), analytics and anti-spam (Google, Microsoft), AI (Anthropic and OpenAI, see Section 8), and app stores (Apple and Google). They receive only what they need to do their job and must protect it.
• Companies you contact: messages sent through a supplier profile’s contact form go to that company.
• Business transfers: in a merger, acquisition, sale of assets, financing, bankruptcy or reorganization, your information may be transferred to the successor.
• Payment disputes and fraud prevention: if you dispute a payment, we share your account, purchase, sign-in, usage and communication records with our payment processor (Stripe), the card networks and your card issuer to respond, and we may record disputed accounts in our and our payment processor’s fraud-prevention records (see Section 15A of our User Agreement).
• Law enforcement and legal requirements: when required by law or court order, or to protect the rights and safety of GovDirections, our users or the public.

We do not sell your personal information to data brokers or third-party advertisers.

11. Data security

GovDirections takes reasonable technical and organizational measures to protect your information against loss, theft and unauthorized access. However, no internet or email transmission is fully secure. You submit information at your own risk and should use caution when sharing sensitive data online.

12. Accessing & managing your information

You may update your account information by logging in and editing your profile and settings. To request a copy or deletion of your account and associated data on any of our Sites, contact us at [email protected]. We will take reasonable steps to fulfill requests as required by applicable law.

Deleting your account in the app. You can delete your account directly inside the RFP Delivery by GovDirections app, from your account settings, as required by Apple App Store and Google Play rules. Deleting your account in the app starts deletion of your account and associated personal information, except information we must keep for legal, tax, fraud-prevention or dispute reasons (see Section 16). If you have an app store subscription, deleting your account does not cancel it; cancel it in your App Store or Google Play subscription settings.

California residents under 18 who are registered users may request removal of content they posted by contacting us with a description of the content to be removed. We may not be able to remove content if the law requires us to keep it, if another user posted or republished it, if it has been anonymized, or if you were paid for it.

13. AI & data training opt-out

GovDirections does not license or sell your personal information to AI companies for use in training large language models or other artificial intelligence systems.

Our public bid pages (such as govdirections.com/rfp/) and public supplier profiles may be read by search engines and AI web crawlers so that people can find them. This covers public bid information and published company profiles only; it does not include your account data, email address or other information you gave us at registration.

To opt out of having your publicly visible profile information included in AI crawler indexes, email [email protected] with the subject line AI Opt-Out Request.

14. Children’s privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 without verifiable parental consent. If you believe we have collected such information, please contact us immediately at [email protected].

15. International users

The Services are operated in the United States. If you use them from outside the U.S., including our pages on bids in other countries, your information will be transferred to, processed and stored in the United States, where privacy laws may be less protective than in your country. By using the Services, you consent to this transfer.

16. Retention

We keep information for active accounts as long as necessary for our operations. Information from closed accounts may be kept to comply with legal obligations, prevent fraud, resolve disputes, troubleshoot problems and enforce our User Agreement.

17. California residents (CCPA / CPRA)

This section applies to California residents under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

Categories of personal information we collect: identifiers (name, address, email, phone, IP address, device identifiers); commercial information (services purchased or considered); internet activity (browsing and search history on our Sites, click-stream data); geolocation (if enabled on your device); audio recordings of calls with us, where permitted by law; professional information about your business that you give us (such as capability statements); and inferences about your preferences. Sources, purposes and recipients are described in Sections 4 through 10.

Your rights:

• Right to Know: request the categories and specific pieces of personal information we have collected about you in the preceding 12 months.
• Right to Delete: request deletion of personal information we have collected, subject to certain exceptions.
• Right to Correct: request correction of inaccurate personal information.
• Right to Opt-Out of Sale/Sharing: we do not sell personal information; however, certain sharing with partners may qualify as a “sale” or “sharing” under the CCPA. To opt out, email [email protected].
• Right to Limit Use of Sensitive Personal Information: we do not collect sensitive personal information as defined by the CPRA beyond what is necessary to operate the Services.
• Right Against Discrimination: we will not discriminate against you for exercising any of these rights.

To exercise any of these rights, contact us at [email protected]. We may verify your identity before processing your request. You may designate an authorized agent to submit requests on your behalf with written proof of authorization.

For a “California Shine the Light” request regarding disclosures to third parties for their direct marketing, email us with the subject line California Shine the Light Request and include your mailing address, state of residence and email address. Limit: one request per year, at no charge.

18. Nevada residents

Pursuant to Nevada law, Nevada residents may direct us not to sell personal information we collect to third parties. To submit an opt-out request, email [email protected]. We may verify your identity before processing the request.

19. Contact us

Questions about this Privacy Policy or how we handle your information:

Email: [email protected]
Phone: (800) 492-8523
Mail: GovDirections Customer Care, 245 N. Highland Avenue NE, Suite 230-524, Atlanta, Georgia 30307-1912

Change history

• October 30, 2026: Added payment disputes and fraud prevention to Section 10, Sharing with third parties.
• October 15, 2026: One policy for all GovDirections Sites and Services, including RFP Delivery by GovDirections, the RFP Delivery API and mobile app, GovAdvice by GovDirections and Agora by GovDirections. Added public sources and contractor profiles, every AI provider we use and what for, named email and payment providers, app data and in-app account deletion, and additional analytics tools.
• June 21, 2026: Added AI & Data Training Opt-Out section; updated California section for CPRA (Right to Correct, Right to Limit).
• May 10, 2026: Added SMS policy.
• May 20, 2021: Added California (CCPA) and Nevada sections; updated for new application.
• October 12, 2015: Phone number changed.
• March 21, 2012: Original policy prepared.