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GovDirections LLC Privacy Policy

(Last Updated: May 20, 2021, previously updated October 12, 2015)

Your privacy is important to GovDirections, LLC (“GovDirections”, “we”, or “us”) and we are committed to protecting the privacy of your information. This Privacy Policy describes how we collect, use, store, share and protect your Personal Information. This Policy applies to all Personal Information collected during any written, electronic, and oral communications, as well as any information collected online, which includes the GovDirections website located at www.GovDirections.com and other GovDirections websites, such as www.GovSchool.com, www.GovAdvice.com and www.GovReporter.com (the “Sites”), and other services and tools (including, but not limited to, mobile applications and other software applications) that link to this Privacy Policy (collectively, the “Services”).

1. Acceptance of Privacy Policy
Please read the GovDirections Terms of Services carefully before you use our Service. This Privacy Policy is part of, and is governed by, the terms and conditions set forth in the GovDirections Terms of Service. By creating a GovDirections account, or by otherwise accessing, visiting or using the Service, you expressly consent to the GovDirections Terms of Service, and the data practices described in this Privacy Policy. If you do not feel comfortable with any part of this Privacy Policy or our Terms of Service, please discontinue your access or use of the Service immediately.

By creating a GovDirections account, or by otherwise accessing, visiting or using the Service, you expressly consent to the GovDirections Terms of Service, and the data practices described in this Privacy Policy. If you do not feel comfortable with any part of this Privacy Policy or our Terms of Service, please discontinue your access or use of the Service immediately

2. Changes to this Privacy Policy
We will notify you of changes to this Privacy Policy by posting the amended terms on the Service at least ten (10) days before the effective date of the changes. If you do not agree to the new terms, you may terminate your account within the applicable ten (10) day period by contacting us at customercare@govdirections.com, and you will not be bound by the amended terms. Otherwise, the new terms will take effect after ten (10) days.

3. The Personal Information We Collect
Personal Information is any information that we collect on or in connection with the Services that relates to you, identifies you personally or could be used to identity you, such as your name, email, phone number and address ("Personal Information"). Aggregated or anonymized information does not constitute Personal Information. The types of Personal Information that we may collect about you are:

4. Information Collected by Cookies and Similar Technologies
In some cases, we may use cookies and similar technologies, such as pixel tags, that automatically collect information. Cookies are small files, typically of letters and numbers, downloaded onto your computer or mobile device when you visit certain websites. When you return to these websites, or visit other websites that use the same cookies, the websites recognize these cookies and your browsing device. A cookie cannot read data off your hard drive or read cookie files created by other websites.

Pixel tags are very small images or small pieces of data embedded in images, also known as "web beacons" or "clear GIFs," that can recognize cookies, the time and date a page is viewed, a description of the page where the pixel tag is placed, and similar information from your computer or device.

Information that may be collected by cookies when you use the Service may include, without limitation:

Some of the functions performed by cookies are strictly necessary for us to be able to offer you our Service, while other cookies provide us with valuable insight about how we can improve our Service or help us with marketing our products and services to you based on your interests and preferences.

The length of time a cookie will stay on your browsing device depends on whether it is a "persistent" or "session" cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your browsing device until they expire or are deleted (i.e. after you have finished browsing).

First and Third-Party Cookies
When you access our Services, we or companies we work with may place cookies on your computer or other device. These technologies help us better understand user behavior and inform us about which parts of our websites people have visited.

We use both first-party and third-party cookies on our Service. First-party cookies are cookies that are placed on your device by us, while third-party cookies are set by parties other than GovDirections. Third-party cookies are operated by third parties that can recognize your device both when it visits our Service and when it visits other websites or mobile apps. GovDirections does not control how third-party cookies are used, and we encourage you to check the websites of any third-party cookie providers for more information about how they use cookie information.

Advertising Tracking Technology and Analytics
GovDirections uses third-party service providers to display advertising on our Services and serve advertising on other third-party sites that are more relevant to you or your interests. They are also used to limit the number of times you see an advertisement, as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a website and this information may be shared with other organizations, such as advertisers. This means that after you have used our Services, you may see some advertisements about our Services elsewhere on the Internet. The information collected through this process by the third-party service providers does not enable us or them to identify your name, contact details or other Personal Information that directly identifies you unless you choose to provide these. Such advertising will only be delivered where permitted by applicable law.

We use Google Analytics, a web analytics service provided by Google, Inc. The cookies and other technologies used by Google may collect Personal Information, but GovDirections does not use Google Analytics to gather information that personally identifies you. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies. You may exercise choices regarding the use of cookies from Google Analytics by going to https://tools.google.com/dlpage/gaoptout or downloading the Google Analytics Opt-out Browser Add-on.

We may also use tracking technologies to collect "clickstream" data, such as the domain name of the service providing you with Internet access, your device type, IP address used to connect your computer to the Internet, your browser type and version, operating system and platform, the average time spent on our Site, webpages viewed, content searched for, access times and other relevant statistics, and assign unique identifiers to the device or other credentials you use to access the Sites for the same purposes.

Pages of our Sites and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Pages of our Sites may also use Java scripts, which are code snippets embedded in various parts of websites and applications that facilitate a variety of operations including accelerating the refresh speed of certain functionality or monitoring usage of various online components; entity tags, which are HTTP code mechanisms that allow portions of websites to be stored or "cached" within your browser to accelerate website performance; and HTML5 local storage, which allows data from websites to be stored or "cached" within your browser to store and retrieve data in HTML5 pages when the website is revisited.

Your Choices.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. In addition, most web browsers provide help pages relating to setting cookie preferences. More information may be found for the following browsers here:

Do Not Track. Some Internet browsers - like Internet Explorer, Firefox, and Safari - include the ability to transmit "Do Not Track" or "DNT" signals. Since uniform standards for DNT signals have not been adopted, our Sites do not currently process or respond to DNT signals.

5. How Your Personal Information Is Used
GovDirections may use information that we collect about you through the Service in the following ways:

6. Sharing of Information with Third Parties
We take care to allow your Personal Information to be accessed only by those who need access to perform their tasks and duties, and to share with other parties who have a legitimate purpose for accessing it. We want you to understand when and with whom we may share the information we collect. We may share information that we collect through the Services with third parties as follows:

7. Data Security
GovDirections takes reasonable measures to protect the information you provide to GovDirections or submit through the Service against loss, theft and unauthorized use, disclosure, or modification. However, we cannot guarantee or warrant the security of any information you transmit to GovDirections or submit through the Service and you do so at your own risk. No internet or email transmission is ever fully secure or error-free. Email sent to or through the Service may not be secure. You should use caution whenever submitting information online and take special care in deciding what information you send to us via email. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.
8. Accessing, Changing and Managing Your Information
You may change and update the information you provide through the Service, or change your preferences concerning how we use your Personal Information, as follows:

9. Children's Privacy
GovDirections is not intended for use by children under the age of sixteen (16). We will never knowingly collect Personal Information directly from children under the age of sixteen (16) without verifiable parental consent. If you are under the age of sixteen (16), please do not provide us with information of any kind whatsoever. We encourage parents and guardians to spend time with their children online and to be familiar with the websites they visit. If you have reason to believe that we may have accidentally received information from a child under the age of sixteen (16), please contact us immediately at customercare@govdirections.com.

10. International Users
The Services are offered in the United States. If you are located outside of the United States and choose to use the Service or provide your information to us, your information will be transferred, processed and stored in the United States. U.S. privacy laws may not be as protective as those in your jurisdiction. Your agreement to our Terms of Service and this Privacy Policy followed by your submission of information in connection with the Service represents your agreement to this practice. If you do not want your Personal Information transferred to or processed or stored in the United States, you should not use the Service.

11. Retention of Your Information
We retain information for active GovDirections accounts as long as it is necessary and relevant for our operations. In addition, we may retain information from closed accounts to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigation, enforce the GovDirections Terms of Service and take other actions permitted by law. The information we retain about you will be handled in accordance with this Privacy Policy.
12. Special Notice For California Residents
This section applies only to California residents. Pursuant to the California Consumer Privacy Act of 2018 ("CCPA"), below is a summary of the Personal Information categories, as identified and defined by the CCPA (see California Civil Code section 1798.140 (o)), that we collect, the reason we collect your Personal Information, where we obtain the Personal Information, and the third parties that we share your Personal Information. We may collect:

We generally do not collect protected classifications about our users, such as biometric information, professional or employment-related information, or education information. For more information about the Personal Information we collect and how we collect it, please refer to sections 3 and 4 above.

We collect your Personal Information for the business and commercial purposes described in sections 4 and 5. To find out the categories of third parties with whom we share such information, please see section 6.

Privacy Rights. If you are a California resident, you have rights in relation to your Personal Information; however, your rights are subject to certain exceptions. For instance, GovDirections cannot disclose specific pieces of Personal Information if the disclosure would create a substantial, articulable, and unreasonable risk to the security of the Personal Information, your account with us or the security of our network systems.

If you are a California resident you may request a notice from us describing what categories of Personal Information (if any) we have shared with third parties, including our corporate affiliates, for their direct marketing purposes during the preceding calendar year. You may request such notice once a year and free of charge. To request a notice, please contact us as provided in the “How to Contact Us” section of this Policy and indicate in the email subject line “California Shine the Light Request” so that we can process your request. Please include your mailing address, state of residence and email address with your request.

13. Special Notice to Nevada Residents
Pursuant to Nevada law, if you are a Nevada resident, you may direct us not to sell Personal Information we collect from you to another party for that party to license or sell to another party. You may request to opt-out of such sharing by emailing us at customercare@govdirections.com. Please note, we may seek to verify your identity when we receive a request from you in order to ensure the security of your Personal Information.

14. How to Contact Us
If you have any questions about this Privacy Policy or our use of the information we collect from you in connection with the Service, you may contact us by email at customercare@govdirections.com, or by postal mail at 245 N Highland AVE, STE 230-524, Atlanta, GA 30307 Attn: GovDirections Customer Care. You can contact us by phone at (800) 492-8523.

* Last updated on October 12, 2015 to change our phone number. On May 20, 2021 we made changes to accommodate a new application and recognize California and Nevada laws. Originally prepared March 21, 2012.