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Where is my alert?

To ensure that your GovDirections daily reports, alerts and notifications end up in your inbox, and are not mistakenly sent to the junk folder, please add GovDirections to your trusted list of senders, contacts or address book. This is commonly known as “whitelisting” or "adding to safe senders list". In addition to whitelisting GovDirections yourself, it is recommended that you request that the domain GovDirections be whitelisted by your IT group.

Please note that our IP address for the daily email alert server is 198.2.187.184 (govdirections.com / mandrillapp.com)

Listed below are instructions on how to whitelist GovDirections with your email service.

Android Devices - Samsung and Google Nexus. In the default email client, touch the picture of the sender.

iOS Devices - iPad and iPhone. On any message, tap the sender and add to either a new contact or an existing contact.

AOL Mail

    1. Click contacts in the right toolbar.
    2. Click add contact.
    3. Enter [customercare@govdirections.com].
    4. Click add contact button in the popup to finish.

Comcast Email

Go to https://connect.xfinity.com/appsuite/#!!&app=io.ox/settings&folder=virtual/settings/com.xfinity/advancedsettings

Spam Filtering - (Check both boxes below or uncheck Enable spam filter to turn off the Comcast spam filter)

  1. Enable spam filter
  2. Save a copy of emails marked as spam
  3. Info! Please note that checking both boxes may only keep the email in the spam folder. If you uncheck the Enable spam filter then the email should go to your inbox.

Google / Gmail

    1. Open an email from the sender that you want to whitelist.
    2. Make email not Junk
    3. Click on the down-pointing-triangle-arrow next to 'reply'.
    4. Click add [customercare@govdirections.com] to contacts list to finish.

    *Recommended - How to add us to your safe sender list or create a filter to allow the email in your Google settings.

    Go to: https://mail.google.com/mail/u/0/#settings/filters
    Click on the Create a new filter link
    Enter the information below in the From field. (nothing else is needed)

    From - govdirections.com
    Click - Create Filter with this Search
    Check Never send it to Spam
    Click Create Filter

    Now add our email system Mandrill by repeating the steps. But enter mandrillapp.com

    Click on the Create a new filter link
    Enter the information below in the From field. (nothing else is needed)

    From - mandrillapp.com
    Click - Create Filter with this Search
    Check Never send it to Spam
    Click Create Filter

    Click Here for Additional Information on how to Whitelist on Google


    Yahoo! Mail

      1. Open the email message from the sender you want to add your address book.
      2. Click add to contacts next to [customercare@govdirections.com].
      3. On the Add Contact popup, add additional information if needed.
      4. Click save to finish.

    Windows Live Hotmail

      1. Open an email from the sender that you want to whitelist.
      2. Click add to contacts next to [customercare@govdirections.com] to finish.

    Microsoft Outlook 2003

      1. Open the email message from the sender you want to add to your address book.
      2. Right click 'Click Here' to download images in the gray bar at the top of the message.
      3. Click Add Sender to Senders Safe List to finish.

    Outlook 2010

      1. Click the Home tab.
      2. Click Junk.
      3. Click Junk E-mail Options.
      4. Click Safe Senders.
      5. Click Add.
      6. Enter [customercare@govdirections.com] and additional information if you wish.
      7. CLick OK to finish.

    Mac Mail

      1. Click Address Book.
      2. Click File
      3. Click New Card
      4. Enter [customercare@govdirections.com] and additional information if you wish.
      5. Click Edit to finish.


    Remember you can always view the daily alert at the following links.