GovDirections Support Center

GovDirections Support Center

Frequently Asked Questions Index

"Click Title to Go To Answer"

TOP 2 Questions
I can't find my Daily Alert in my Email account
My password is not working?

Other Questions

What services does GovDirections provide?
How do I set up my GovDirections Account?
Does GovDirections work with or on behalf of government agencies?
How do GovDirections researchers learn about contract opportunities?
How many opportunities are we talking about?
Why are local and state agencies so important to my government contracting?
How does GovDirections notify me of a potential opportunity?
Are there any restrictions placed on my industry classifications?
What is the difference between GovDirections and third party publishing?
Logging Into GovDirections?
What are your sources?
How do I change or reset my password?
My password is not working?
I can't find my Daily Alert in my GMAIL account.
I can't find my Daily Alert in my Email account
I can't log in or don't remember the email I used to create.
How do I change my daily alert, point of contact or other account Information?
I found a bid on one of your competitors sites, why is it not on yours?
How many opportunities do you publish?
What do you Cover?
What is the Daily Alert?
What is the Free Federal Trial + Daily Alert?
What is the difference between Active Bids, Upcoming Bids and Awards?
How often is the bid information updated?
What paid subscription plans do you offer?
How do I update my Account Billing or change My Subscription?
I can't access, My account is "Suspended".
Cancellation, Terms of Service or Suspension of account?
I will need help with filling out the bid application can you help?

Can't Find what you are looking for? Email us at support@govdirections.com with your question. Contact Support

Other Questions

Q. What services does GovDirections provide?

Simple. We provide research services. GovDirections monitors local, state and federal government agencies for contract opportunities on behalf of our members.

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Q. How do I set up my GovDirections Account Email Preferences?

Please visit http://govdirections.com/pages/welcome for additional information on setting up your account

 

Q. Does GovDirections work with or on behalf of government agencies?

No. We are a private provider of research services.
GovDirections is built like a cooperative.
Our members share the cost of researchers rather than funding an in-house research team.

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Q. How do GovDirections researchers learn about contract opportunities?

Our researchers agressively seek upcoming, active and awarded opportunities by monitoring government websites, procurement boards, public agendas, published budget documents, third party distribution sources, and other locations (over 27,000). We believe that public information should be made freely availalbe. Our members only pay for research services.

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Q. How many opportunities are we talking about?

GovDirections generally has about 50,000 active bid listings (check your member home page for today's number). We average about 100,000 new listings each month.

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Q. Why are local and state agencies so important to my government contracting business plan?

There are over 88,000 local and state government agencies in the United States alone accounting for more than 350,000 contract opportunities. In FY 2008, local and state agencies procured $307 billion. Local agencies alone spent $200 billion. Why would you not include local and state agencies in your plan? During the same fiscal year, 99.3% of federal spending went to just 1,000 companies. Not exactly the most competitive process available.

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Q. How does GovDirections notify me of a potential opportunity?

Bids are published and available immediately through your member home page. Each morning we also send a daily alert notifying you of the previous day's opportunities that match your category and state preferences. We work hard to match you with the perfect opportunity. We have trained individuals ready to assist you with your preference settings.

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Q. Are there any restrictions placed on my industry classifications?

No. Members have access to every classification.

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Q. What is the difference between GovDirections and third party publishing services like BidWink?

Third parties work for the government. Thus, you get what the government sends you. We only work for you. Thus, no conflict exists and we go after public information aggressively. Don't be fooled. You are not required to pay for access to public information.

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Q. Logging Into GovDirections

GovDirections is a membership organization and all members are reviewed prior to activation.  Even though your payment has been processed, your activation is still being processed. You will recieve a welcome email directly for our staff when the account access is active.

You will also need to log out of the system to reset your account access level, once the account is activated. (If you was a free member prior to activation)

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Q. What are your sources?

Our researchers agressively seek upcoming, active and awarded opportunities by monitoring government websites, procurement boards, public agendas, published budget documents, third party distribution sources, and other locations (over 27,000). We believe that public information should be made freely availalbe. Our members only pay for research services.

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Q. How do I change or reset my password?

You may reset your password prior to logging into the site at this link: Forgot Password
After logging into GovDirections go to: Change Password
(Note: Passwords may only contain letters and or numbers.  No symbols or special characters are allowed)

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Q. My password is not working?

Remember Passwords can only contain letters and or numbers. No symbols or special characters are allowed.

You may reset your password prior to logging into the site at this link: Forgot Password
After logging into GovDirections go to: Change Password
(Note: Passwords may only contain letters and or numbers.  No symbols or special characters are allowed)

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Q. I can't find my Daily Alert in my GMAIL account

GMAIL has multiple folders.  Including the PRIMARY, SOCIAL and PROMOTIONS folder.  GMAIL may place your email in any of these folders based on your individual GMAIL preferences.  

From GMAIL:
"messages are classified into categories such as Promotions, Social and Updates. You can choose to use categories as inbox tabs, and as labels. These categories make it easy to focus on messages that are important to you and read messages of the same type all at once. -

If you see a message in your inbox that you want in a different tab, all you have to do is drag and drop it into the other tab. Another way to do this is to right-click a message while viewing your inbox.

After you move a message to a different tab, a message above your inbox will ask if you want to undo that action or choose to always put messages from that sender in the tab you chose.  Choose YES.

Messages you mark with a star will also appear in your Primary tab so they are easier to keep track of."

Remember, Your daily alert is always available directly on our site at http://govdirections.com/emails/view/

 

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Q. I can't find my Daily Alert in my Email account

Unfortunately sometimes the daily alert may get blocked or held up by your servers spam, junk mail or other filters. Please check all filters on your email system and server. We are unable to trace the alert once it leaves our server. We will verify that the email was sent.

You may even need to contact your email service provider to have them whiteliste the daily email alert. If this is the case, please note the following information below.

The daily email comes from ip: 66.135.55.67 / customercare@govdirections.com

Remember, Your daily alert is always available directly on our site at http://govdirections.com/emails/view/

 

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Q. I can't log in or don't remember the email I used to create ...

Send us an email with your name, company, phone number. Here is the link.

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Q. How do I change my daily alert, point of contact or other account Information?

You can modify the alert or any other account settings from your account page at Update My Account

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Q. I found a bid on one of your competitors sites, why is it not on yours?

Sometimes Government Agency's my use third party services to host bids for them directly. This could be one of the reasons you may see the bid somewhere else before it shows up on our site. Don't worry we will pick up the bid soon or you can email us at customercare@govdirections.com with the bid title, state that it is located in and due date. We will be glad to research the bid, then send you the information you are seeking.

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Q. How many opportunities do you publish?

GovDirections generally has about 50,000 active bid listings (check your member home page for today's number). We average about 100,000 new listings each month.

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Q. What do you Cover?

About our Coverage http://govdirections.com/pages/coverage

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Q. What is the Daily Alert?

The Daily Alert is an update of current opportunities based on your industry and state settings. You have two ways to access this information:

1) via your email – every morning we send you an update of current opportunities.
2) via the site or at this link http://govdirections.com/emails/view/

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Q. What is the Free Federal Trial + Daily Alert?

The Free Federal Trail + Daily Alert is a 30 day free trial limited access. Your trial version gives you a email listings of new federal, state, and local opportunities. You will only have full access to view the details of the federal opportunities for 30 days. After the initial 30 days you will need to subscribe to one of our services to continue. If you decide to view state or local bids, you will need to upgrade your access level. Subscriptions can be found at subscription options


Q. What is the difference between Active Bids, Upcoming Bids and Awards?

GovDirections generally categorizes information as follows:

Active bids are defined by GovDirections as bids, RFPs, RFIs, and quotes currently sought by a local, state, or federal government agency. All active bids posted the prior day that match your settings are sent each morning in your email alert.  

Upcoming bids are defined by GovDirections as opportunities our research has determined are forthcoming. Upcoming bid listings are gathered from budgets, agendas, and other planning documents. GovDirections provides you with an estimated date that the bid is expected to be listed.

Awards are defined by GovDirections as bids that have been awarded. GovDirections may published pending awards on occasion when we believe the award is eminent.

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Q. How often is the bid information updated?

We have a full time, U.S. based research team that is constantly updating our information. Every day we add about 5,000 new opportunities.

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Q. What paid subscription plans do you offer?

We currently have several subscription plans available - we offer monthly and annually terms.

All Subscriptions include the Daily Bids Alert based on your account settings.

Our Federal! plan adds access to active federal bids.

Our Go! plan adds active state/local contracts to active federal bids.

The Plus! plan allows you access to all bids as well as awarded contract information. You will see information on what companies win contracts.

Our premier package is the PRO! which allows you all of the above along with upcoming bid announcements and opportunities in the development stage.  See opportunities before your competitors.

Click here for subscription options

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Q. How do I update my Account Billing or change My Subscription.

You will need to contact us directly at customercare@govdirections.com or 1-800-492-8523 to update the billing information for the account. We may be able to also email you a direct link to our billing system "MoonClerk" to update the card on file.
If you signed up for a monthly account and would like to change to a annual account, please contact us directly at customercare@govdirections.com or 1-800-492-8523 and we will be glad to assist you. Sorry we can't change a annual account to a monthly account once the payment has been processed.

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Q. I can't access, My account is "Suspended"

Something may be wrong with the billing information on file and we are unable to renew your account.
You will need to contact us directly at customercare@govdirections.com or 1-800-492-8523

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Q. Cancellation, Terms of Service or Suspension of account?


Our goal is to keep you as a valued member and earn your business. Although we understand that sometimes you may need to cancel your service, that is why we do not require contracts. You may cancel at anytime prior to the next billing based on the type of subscription you chose at activation by emailing us at customercare@govdirections.com or if your account was created after October 10, 2013, you may cancel your recurring billings by clicking here  (you must use the registered email). Although please note that we do not issue credits or refunds for unused time remaining on an account. Cancellations are processed on the date of the request, access will then expire at the end of the current paid term. You may transfer the remainder of any unused time to another person. Our user agreement can be found at http://govdirections.com/pages/ua/

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Q. I will need help with filling out the bid application can you help

Although our service will assist you with locating bid notices and provide you with the location and contact information for a bid. Our service does not include assistance with filling out any bid documents.

We have listed a few links below that may be of assistance to you.
(Note that you may need to copy and paste the links into your web browser)

http://www.sba.gov/

http://www.sba.gov/category/navigation-structure/counseling-training/online-small-business-training/contracting

http://www.sba.gov/category/navigation-structure/contracting

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